We do not ship physical goods, and no shipping or delivery charges apply. Nothing is sent by courier or post. Everything you buy is delivered online, through your DecodePath account at [TO FILL: Website address, e.g. https://decodepath.in].

• Access to one online assessment (25 questions) for the named student.
• The student’s career discovery report, shown as a web page in your account.
• A downloadable PDF copy of the report.
• An optional email summary of the report, sent to your registered email address when you request it.

• Assessment access: immediately after your payment is verified with Razorpay, usually within a few minutes of paying. If your bank reports the payment as pending, access unlocks as soon as it is confirmed.
• Online report: immediately after the student submits the completed assessment. Students can take the assessment at their own pace, so delivery depends on when it is submitted.
• PDF download: available from your account as soon as the report is ready, and can be downloaded again at any time while the report remains available.
• Email summary: sent when you request it, usually within a few minutes. Please check your spam or promotions folder if it does not arrive.

The report stays in your account while your account is active and for [TO FILL: Retention after last account activity, e.g. 24 months], as described in our Privacy Policy. We recommend downloading the PDF for your records. Access ends if the payment is fully refunded or the account is deleted.

If the assessment is not unlocked within 24 hours of a successful payment, or the report does not appear after the assessment is submitted, email support@decodepath.in or call [TO FILL: Support phone number with +91 code] with:

• Your registered email address and the student’s name.
• The Razorpay payment ID or order ID, and the payment date and amount.
• A short description or screenshot of the problem.

We respond within [TO FILL: Support reply time, e.g. 2 working days]. If we cannot deliver the Service, you will receive a full refund under our Refund and Cancellation Policy.

The Service is intended for families in India and is priced in Indian Rupees (₹). It can be used anywhere with an internet connection and a modern web browser.